Returns & Exchanges

At DUVAL, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains as effortless and sophisticated as our collections.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the original items, including all designer tags and protective packaging, into the shipping box and secure it firmly.

• 3.
  Affix the Label

  Print the prepaid shipping label provided via email and attach it to the outside of your package, ensuring any old labels are covered.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.